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Care Quality Commission

 CQC's Strategy for 2013 to 2016

The CQC (Care Quality Commission) are delighted to launch Raising Standards, putting people first - their new strategy for 2013 - 2016. Click here for the down load:


The CQC Strategy for 2013 - 2016

The strategy demonstrates their commitment to making radical changes to the way we inspect and regulate. They will make sure that above all else their judgments are completely independent of the health and social care system and those they are always on the side of the people who use care services, putting their interests first.

CQC Information

The CQC regulates all health and adult social care services in England, including those provided by the NHS, local authorities, private companies or voluntary organisations. It also protects the interests of people detained under the Mental Health Act.

The CQC makes sure that essential standards of quality and safety are being met where care is provided, from hospitals to private care homes and GP surgeries. It has a wide range of enforcement powers to take action on behalf of people who use the services, if services are unacceptably poor.

The CQC's aim is to make sure better care is provided for everyone, whether that's in hospital, in care homes, in people own home or elsewhere. Read more about CQC's vision and values.

Involving People

The CQC make sure that the voices of people who use health and adult social care are heard by asking people to share their experience of care services. It makes sure that uses views are at the heart of its reports and views. In some cases patients and their carers work alongside inspectors to provide a user's view of services.


By law all NHS providers (such as hospitals and ambulance services) must register with the CQC to show they are protecting people from the risk of infection. The registration system applies to all NHS provider trusts (acute, ambulance, mental health and primary care) and the NHS Blood and Transplant Authority.

From October 2010 all adult and social care providers must be registered and licensed with the CQC to show they are meeting essential standards of quality and safety. Without registration, providers must not be allowed to operate.


The CQC has been given a range of legal powers and duties. It will take action if providers don't meet essential standards of quality and safety, or if there is a reason to think that people's basic rights or safety were at risk.

The CQC can be flexible about how and when to use its enforcement powers, such as fines and public warnings. It can apply specific conditions in response to serious risks. For example, it can demand that a hospital ward or service is closed until the provider meets safety requirements or is suspended. It can take a service of the register if absolutely necessary.


The CQC also carries out periodic and special reviews in order to improve health and social care in the UK. The CQC's priority is to improve the public's experience of health and social care.



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